GenRank (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and application.
This policy applies to:
Visitors of our website at genrank.io
Registered users of the GenRank application (the “Service”)
a. Website Visitors
We currently do not use cookies, analytics, or third-party trackers on our public website.
Like most websites, basic server logs (e.g. IP address, browser type, date/time of request) may be stored temporarily for security and maintenance purposes.
b. Application Users
When you sign up and use the GenRank application, we may collect and process:
Account Information: email address, login credentials.
Usage Data: prompts, brand monitoring queries, and related interactions.
Billing Data: if applicable, payment details processed securely via third-party providers (we do not store full payment card information).
Technical Data: device information, IP address, and logs necessary to provide and secure the Service.
By signing up, you agree to this processing as described in our Terms of Service.
We process personal data to:
Provide, maintain, and improve the Service.
Authenticate users and secure accounts.
Process payments (through third-party providers).
Communicate service updates and important notices.
Comply with legal obligations.
We do not sell personal data or share it with advertisers.
We may share data with:
Service Providers: hosting, infrastructure, payment processing, and customer support providers under strict confidentiality obligations.
Legal Authorities: where required to comply with law or valid legal process.
We retain personal data only as long as necessary to provide the Service, fulfill legal obligations, or resolve disputes. Data may be anonymized or securely deleted when no longer needed.
As part of providing the Service, your data may be transferred and processed outside the European Economic Area (EEA). We ensure such transfers are protected by adequate safeguards.
We implement reasonable technical and organizational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.
If you are located in the EU/EEA, you have the right to:
Access your personal data.
Correct inaccurate data.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
To exercise your rights, please contact us at: info <at> genrank.io
We may update this Privacy Policy from time to time. The updated version will be posted here, but if you want to make sure you have the latest version, feel free to contact us.
For any questions about this Privacy Policy or how we process your data, you can reach us at: info <at> genrank.io